Customer Service

Customer Service
Please call us at 585.396.3520 or e-mail us if you have any questions. We have an answering machine if we are not available to answer the phone.

Gift wrap
FREE gift wrap (our signature glossy white box tied with a black grosgrain ribbon) is available for all purchases.

Shipping and handling
Items can be shipped via insured US Priority Mail or US Express Mail. Sales tax is included only on items being shipped within New York State. All shipments will require a signature upon delivery.

Gift certificates
JOOLZ gift certificates are available in any denomination and are not taxed. Gift certificates may be redeemed for merchandise only.

Returns
Purchases may be exchanged within 15 days of date of purchase for store credit only. We do not give refunds. Special and custom orders are final sales and cannot be returned or exchanged.

Layaway
We do not offer layaway at this time.